Information Regarding COVID-19
We appreciate all of our clients that have been extremely patient and understanding as we adapt to this situation facing our society.
Over the past few months, we have been trying our best to make sure both our staff and clients stay healthy and limiting exposure for everyone. We understand you may have some questions about how we are doing things or concerns for your pet's health, so we are here to help!
Is your lobby still closed?
Yes, our lobby is still closed. Due to the limited space of our lobby, it is difficult for us to maintain 6 feet for social distancing. We also understand some pets can get very excited when coming in and are hard to control. This can make waiting in line difficult as well.
Even though the lobby is closed, we are more than happy to help with anything you need! To pick up food, medication, treats, or anything your pet needs, give us a call at 405-722-4777 and we will gladly assist you. Once you have placed an order and arrived, give us a call to let us know you are here to pick up your order, and we will set it out on a table we have placed outside.
We are trying to take Visa, Mastercard, and Discover credit cards over the phone to preserve our PPE. If you would prefer to pay with cash or check, that is no problem!
Are you allowing appointments into the building?
We have recently started allowing appointments into the building while following all CDC and AVMA guidelines. To schedule an appointment, give us a call at 405-722-4777.
Here are the steps for coming in for your appointment:
- We ask that only one person per pet for the appointment. This is to limit exposure for you and our staff as much as possible.
- We are also requiring everyone to wear a face mask that covers both your nose and mouth. If you do not have one, we can gladly provide a clean fabric one for you to wear during the appointment.
- Once you arrive for your appointment, park in the parking lot and give us a call to let us know you are here. We will make sure we have a room cleaned and ready for you. It is important to be on time for your appointment so you only come in contact with our staff and no other appointments entering or exiting.
- We thoroughly clean all our exam rooms between each appointment to try to reduce any chance of exposure to possible contaminants.
- When you get the all clear from one of staff members, come to the door where someone will check your temperature and ask some screening questions.
- Per CDC guidelines, if you have a temperature over 100.4 degrees Fahrenheit or elect not to wear a mask, we will ask to make your appointment into a curbside appointment, meaning you may wait in your car in the parking lot while we examine your pet inside; all communications will be over the phone.
- If you would prefer not to come into the building for your appointment, we completely understand. Just let the staff member making your appointment know you would prefer to do a curbside appointment and we will prepare accordingly.
What about drop offs, boarding, and grooming appointments?
We are still doing drop off, boarding, and grooming appointments! However, all of these are curbside due to our lobby still being closed.
- Once you arrive to drop off your pet for the day with us, give us a call to let us know you are here.
- Have your pet on a collar and leash or grab a slip on leash from the bench outside and pass the leash to one of our staff members at arm's length.
- Since you are coming in contact with a member of our staff, we ask you to please wear a face mask that covers your nose and mouth while passing your pet at the door. Our staff will be masked up as well.
- For picking up your pet, the process is the same as dropping off.
I am positive for COVID-19, but my pet is having an issue. What do I do?
If your pet is having an issue, but you are positive for COVID-19, there are a few different options for how we can take care of your pet.
- The safest and best option is telemedicine. This means instead of coming in, we can video chat through either FaceTime or Skype to see your pet. We will set aside an appointment time for you and your pet and work out any and all issues through video chat.
- If your pet must absolutely be seen, we ask that you have someone who is not COVID positive or has had any contact with you to bring the animal in to see us as a curbside appointment. COVID-19 on pets can be like a dirty tissue, it can be passed through them and their collars/leashes like a contact surface. If your pet is coming in, we will act accordingly, including wearing special gowns, washing our hands throughly, changing clothes, and deep cleaning our treatment room.
Can my pet contract COVID-19?
According to the AVMA, "There is no evidence to suggest that animals, including pets, that may be incidentally infected by humans are playing a role in the spread of COVID-19. Human outbreaks are driven by person-to-person transmission. Pets have other types of coronaviruses that can cause them to become ill, but these are species-specific, meaning that they do not infect people and are not related to the current COVID-19 outbreak."
Can pets' fur, collars, leashes, and carriers serve as fomites for SARS-COV-2?
The AVMA has stated, "COVID-19 appears to be primarily transmitted by contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze. It appears that COVID-19 can also be transmitted by touching a contaminated surface or object (i.e., a fomite) and then touching the mouth, nose, or possibly eyes, but this seems to be a secondary route.
Smooth (non-porous) surfaces (e.g., countertops, doorknobs) transmit viruses better than porous materials (e.g., paper money, pet fur). Because your pet’s hair is porous, and fibrous, it is unlikely that you would contract COVID-19 by petting or playing with your pet. And, while we know that certain bacteria and fungi can be carried on fur and hair, we have no examples of where viruses have been transmitted by contact with pet hair or skin, including SARS-CoV-2.
However, because pets can spread other diseases to people and people can also spread diseases to animals, it’s always a good idea to wash your hands before and after interacting with pets. There is no evidence to suggest that animals, including pets, that may be incidentally infected by humans are playing a role in the spread of COVID-19. Human outbreaks are driven by person-to-person transmission.
While risk of transfer of SARS-CoV-2 from collars, leashes, and carriers also appears to be limited, it’s always a good idea to keep pet collars, leashes, and carriers clean and, fortunately, the SARS-CoV-2 virus is susceptible to routine cleaning. The Environmental Protection Agency has published a list of wipes, ready-to-use, and dilutable products for use against SARS-CoV-2."